SRS Partnership are currently looking for several Part Time Customer Service Helpdesk Advisors in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment. These positions are being offered out on a backshift and weekend shift pattern which offers great flexibility, particularly for parents or students to fit the job around family and study commitments. Key Responsibilities Handling all incoming calls achieving set SLAs and targets. Adhere to Call Quality Monitoring guidelines. To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. To provide excellent customer service. To ensure effective written & verbal communication of all relevant information pertinent to the role. What we expect from you Previous experience in Customer Services ideally within a Helpdesk/call centre environment. Driven and passionate with an excellent attitude to delivery customer excellence. Strong PC literacy, with experience using a telephony system. Strong communication skills, both written and verbal. Results focussed who thrives in a fast paced, target driven environment. Effective problem-solving and decision-making skills. Flexible approach to working hours. Whats in it for you? Staff Discount card. Career progression opportunities. Fully paid training. Hybrid working. On-site parking. Please note that there are a variety of shifts including backshift and weekends with some flexibility with the hours you work, which can range from a 19 to 30 hour working week