1 month ago Be among the first 25 applicants
Motor Claims Handler
Leicester-Hybrid working
Full-time, Monday - Friday 09:00 - 17:30
Salary £25,100
At Hastings Direct, our simple ambition is to be the best and biggest digital insurance provider in the UK. Our Customer teams play a crucial role, speaking to thousands of customers daily and delivering high-quality insurance services.
Your Role
You will be part of a busy department supporting customers involved in road traffic accidents, regardless of fault. Your responsibilities include communicating via verbal and written means to ensure a seamless customer experience. Our main goal is to get customers back on the road quickly. As a motor claims handler, you'll manage claims, keep customers updated, and support those with vehicle write-offs. Clear and confident communication from the start is vital to prevent confusion and ensure a smooth journey for our customers.
Job Details
* Manage a portfolio of policyholder's write-off claims.
* Handle incoming and outbound calls with customers and external partners.
* Provide excellent customer service with empathy, setting clear expectations and regular updates throughout the claims process.
* Validate claims and policies.
* Maintain accurate records, reserves, and a proactive diary system for timely case reviews.
* Achieve departmental and business targets.
Skills we would love you to have
* Outstanding customer service with excellent verbal and written communication skills.
* Strong active listening skills.
* Proactive approach to work.
* Organizational skills with the ability to prioritize workload.
* Ability to lead conversations and handle objections naturally.
* High attention to detail.
What we offer
Join us and experience our focus on the 4Cs: colleagues, customers, company, and community. We support your growth with training, recognition, rewards, and opportunities to voice ideas. Our benefits include:
* Attractive salary with annual pay reviews.
* Flexible and hybrid working arrangements.
* Performance-based annual bonus scheme.
* Health and wellbeing initiatives, including healthcare cash plans, mental health support, and more.
* Financial benefits such as life assurance, income protection, pension contributions, discounts, and cashback offers.
* Generous holiday allowance with options to buy or sell weeks.
Hastings Group is an equal opportunities employer, welcoming applicants regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, gender identity, or family status. Our thorough referencing process includes credit and criminal record checks.
#J-18808-Ljbffr