Receptionist - Rodericks Dental Partners
Location: Resolution specialist centre, Yeovil.
Hours: 19.37 hours per week.
Benefits:
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday
* Comprehensive training (including online and in person courses)
* Refer a friend scheme
Role Description
As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.
You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll handle concerns and queries regarding treatments offered, including pricing and follow-ups.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring time is filled correctly
* Working with the team to understand NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within a specified timescale
* Taking payments and chasing outstanding patient debt
* Liaising with dental laboratories, supply companies and other organisations
Key Skills and Experience
* Ability to easily build rapport and provide a high level of customer service
* Ability and passion to build knowledge of treatment options within the dental sector
* Passionate about driving the success of the practice by seizing opportunities
* Able to follow processes and work in a structured and organised way
* Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
* IT skills with the ability to learn SOE software
* Positive, resilient, and composed under pressure
* Strong attention to detail
* Excellent team player
Seniority level: Entry level • Employment type: Part-time • Job function: Administrative • Industries: Hospitals and Health Care
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