As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality.
Key Responsibilities:
1. Managing Team Performance
* Guide and support team members in Multinational account handling activities for both New and Renewal business. ensuring accuracy and timeliness; premiums are debited and policies are issued promptly.
* Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level.
* Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance.
* Develop and influence junior members of the team including Apprentices and Early Careers.
* Manage a small number of programme accounts in line with agreed Client Service Executives multinational servicing process and systems.
* Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported, consistency is maintained and department objectives are met.
* Undertake incidental tasks as required to support team and department objectives.
2. Multinational Advocacy
* Build and maintain positive relationships with clients and brokers, acting as a representative of the Chubb Multinational Service Offering.
* Attend client and broker meetings, showcasing the company’s global capabilities and supporting business development initiatives.
* To work closely with Global Client Executive’s and Underwriters to assist in winning new business acquisitions and all appropriate business support activities.
* Collaborate with internal teams to resolve accounting and processing issues.
* Provide regular training to CSE’S, Underwriters across UKI and to our Operations Centre of Excellence in Madrid, ensuring knowledge is dispersed and acting as a technical referral point.
3. Driving Change
* Contribute to ongoing projects aimed at enhancing departmental processes and efficiency.
* Identify and implement improvements to service delivery and operational processes.
* Support the adoption of new tools, technologies, and best practices within the team.
Qualifications
Skills & Experience Requirements:
* Expert in deep knowledge of Multinational Insurance Business.
* Experience servicing multinational insurance programmes is essential.
* Experience managing teams of technical experts.
* Strong organizational and time-management skills.
* Excellent communication and relationship-building abilities.
* Proven history of implementing or driving change.
* Proficiency in managing complex accounts and resolving issues effectively.
* Chartered Insurance Institute – Insurance Certificate (desirable).
* A foreign language is advantageous but not required.
Job Info
* Job Identification 30563
* Job Schedule Full time
* Regular or Temporary Regular
* Job Category Processing Services
* Business Unit United Kingdom
* Legal Employer Chubb European Group SE UK Branch
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