Operations, Legal & Commercial Recovery Lead
Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate
Role Summary
Our Client are not hiring a administrator — they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial
Recovery
You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.
The Opportunity
This is a performance-driven position designed for someone who wants influence,
challenge, and reward.
Base Salary: £32,000 Performance Bonuses :
Turnaround Bonus (6-Week Target)
Trigger: Raise company rating on Trustpilot from 2.9 → 4.0 and hold 7 days
Reward: £1,500 one-off bonus
Legal Shield Bonus (Ongoing)
Earn 5% of any cost savings achieved when settling claims below reserve value
Debt Hunter Bonus (Ongoing)
Earn 5% of recovered cash on debts aged 90+ days This structure is designed as a "write-your-own-cheque" system for high performers.
We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.
Likely Backgrounds
Utilities or energy dispute resolution (Ombudsman-level exposure)
Claims management or paralegal roles
Credit control leadership with litigation experience Core Traits
Exceptional resilience and composure under pressure
Practical legal knowledge and negotiation instinct
Assertive but personable communication style
Highly organised and detail-driven
Commercially focused decision maker Key Responsibilities
1) Reputation Turnaround Conduct full forensic audit of negative reviews
Personally contact dissatisfied customers to negotiate resolutions
Convert negative reviewers into positive outcomes where possible
Proactively generate compliant positive reviews from satisfied customers 2) Certification & Compliance Control
Clear certification backlog and ensure customers receive required documentation
Manage non-MCS application workflows with Octopus Energy
Coordinate external certification providers
Gatekeep installer payments until documentation standards are met 3) Legal Defence Act as primary contact for all legal claims
Prepare court bundles and witness statements
Represent the business in mediations
Manage external solicitors and control unnecessary costs
Prioritise early settlement where commercially beneficial 4) Debt Recovery Personally pursue aged debt
Negotiate enforceable repayment plans
Instruct enforcement officers where required
Convert outstanding invoices into cash