Role over view
Anexcitingopportunityforadrivenindividualwhoislookingtobecomepartofanambitiousandgrowingbusiness.Youwillbejoiningour clientsestablishedandsuccessfulorganisationandbecomeavaluedmemberoftheoperationsteam.TheroleutilisesthelatestSaaStechnologysystemsandrequirescontinuestwo-waycommunicationtosuccessfullycoordinatetheengineeringteam.Anindividualwiththeabilitytoconfidentlylearnandoperatenewsoftwaresystemswouldthriveinthisposition.
Key responsibilities
1. PreparethepreventivemaintenanceschedulemonthlyinlinewithcompanyKPI’s.
2. Maximisetechniciantimebyensuringe?ectscheduling.
3. IdentifyifSSP’sarerequired,andworkwiththepartnerspecialisttoensurethescheduling.
4. Reviewande?ectivelyreschedulejobsthathavenotcompleted.
5. Communicateandbuildrelationshipswithourcustomers,
6. Deliveranunrivalledcustomerexperiencebyansweringcustomercalls,inlinewiththecompanytargetof80%+within15 seconds.
7. Respondtocustomeremailswithin48hourstoensureefficientcommunication.
8. Administratingjobreportsfromthefieldengineers.
9. Raisingcustomerinvoiceswithin7daysofengineerattendance.
10. Respondingtoreactiveworksinaproactiveway,Raisingfurtherworks,andquotingrequestswithin24hours,fromengineerjobreports.
11. WorkinlinewithrelevantKPI’stoensurewearemeetingcustomersSLA’sandouraccreditation.
12. Manageandprioritiseyourworkloadinafast-pacedenvironment.
13. Workingcloselywithallmembersoftheoperationste...