Job Title: Customer Service Advisor
Location: Dundee
Pay Rate: £14.02p/hr
Hours: Monday - Friday - 9am - 5pm
Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs.
Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Contract Type: Temporary - 12 months
Start Date: 16th February 2026
Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group.
A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures.
Your responsibilities will include:
Handles phone enquiries from customers to support with a range of enquires from basic support to more complex queries.
Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.About our client:
At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.
Requirements:
Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
Good attention to detail, with the ability to identify areas for improvement in the customer journey
Strong communication skills, both verbal and written
Understanding of Microsoft suite (Word, Excel, Outlook etc)
Stable Wi-fi connection if home working
Proven track record to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout
Benefits:
Work from home 3 days per week
Close to public transport links
First class support and training for all colleagues
Opportunity for growth within the company
Weekly Pay
Online payslips
Dedicated aftercare team
Annual leave allowance of 31 days per year
Employee Assistance Programme
Access to Able Futures
Eyecare vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension scheme
At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.
We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you