Dialler and Contact Strategy Lead
£35,000 - £39,000 per annum dependent on experience
Permanent
Hybrid monthly visits to London and Folkestone
Its an exciting time to join our Insurance business at Saga as a Dialler and Contact Strategy Lead within our Insurance Operations team.
In this newly created role, youll report to the Head of Automation & Process and be responsible for leading the design and optimisation of the outbound contact strategy within operations.
Youll join us at a pivotal time in our Insurance transformation, was we push forward in our vision to provide our experience customers with best-in-class insurance products that support their individual needs
Your day to day will include analysing various data streams across our PMI campaigns, identifying opportunities for improvement to our outbound dialler strategy and implement to assist the continual growth and development of the business.
Youll come with previous experience working with a dialler within a outbound sales, or contact centre environment. With an organised and methodical approach, prioritising tasks to ensure that the business meets contact and revenue targets, whilst rema...