Customer Success Manager (fluency in Italian required)
4 days ago – Be among the first 25 applicants.
About Us
Food waste is a $1 trillion problem – costing the world over 1 % of global GDP. We at Winnow are dead‑set on solving this problem and inviting passionate people to help us achieve our mission. Food is far too valuable to waste; technology can transform how we produce it.
Founded in London in 2013, Winnow helps the hospitality industry prevent food waste with internet‑of‑things tools in the kitchen. We operate in more than 30 countries and have blue‑chip customers such as Accor Hotels, IKEA, IHG, Marriott and Compass Group. Our clients reduce waste by over 50 % on average, achieving 3 %‑8 % cost savings, often 40 %+ profitability gains.
Our new AI technology, Winnow Vision, automatically tracks all food waste. It has earned awards at the World Economic Forum and strong enthusiasm from the industry.
We live our values at the centre of everything we do. Our values include:
* Equal parts head and heart – passion balanced with practicality.
* Bravely honest – transparent dialogue and healthy debate.
* People of action – rapid improvement through bold action.
* Bound by food – celebrating food through respect and creativity.
* Hungry and humble – we stay humble while driving revolutionary change.
* People and Planet Positive – we protect the planet and reduce our own footprint.
This is an opportunity to join a purpose‑driven organisation and help propel growth at a dynamic time. You will work alongside a motivated team that builds an exciting business while leaving the world better.
About The Team
The Operations team manages onboarding, implementation and ongoing success of our technology across new customers. They ensure early pilots become key national and international deployments. The team works in London, Dubai, Singapore, Shanghai and the US.
Requirements
We seek a motivated, entrepreneurial, bilingual (Italian & English) individual with a can‑do attitude to join our European Operations team and manage a key account.
The role requires regular European travel.
Key Objectives of the Role
* Build strong client relationships and gain buy‑in for Winnow system success.
* Understand clients’ needs and tailor solutions.
* Ensure smooth end‑to‑end implementation, training teams in person and remotely.
* Adopt a consultative approach to keep clients engaged in using Winnow.
* Proactively analyse reports and troubleshoot with clients.
* Manage KPIs jointly with clients and senior team to deliver a strong business case.
* Collaborate closely with internal teams across regions.
* Initiate process improvements aligned with Winnow International.
* Support front‑line tech and customer support with client enquiries where required.
Education and Experience
* Minimum degree (e.g., Bachelor's).
* Work experience ideally within a multinational organisation in Client Success / Delivery, Project Management, Account Management or Consultancy.
* Intermediate Excel and working knowledge of Word and PowerPoint.
Personal Attributes
* Excellent verbal and written communication in Italian and English.
* Collaboration mindset – thriving in partnership with others.
* Experience questioning the status quo and offering creative solutions.
* Results‑driven with a record of delivering intuitive, value‑added solutions.
* Passionate about career growth and staying current in the field.
* Consistently first‑class customer service, calm under pressure.
* Meticulous attention to detail in data quality.
* Strong organisational, project management, prioritisation and time‑management skills.
* Willingness to roll up sleeves, take initiative and learn.
Benefits
* Competitive base salary.
* Customer Success bonus scheme.
* Company stock options package.
* Pension scheme.
* Eye‑care vouchers and allowance.
* Life insurance.
* Company‑part‑funded health insurance.
* 2 wellness hours per month + £20 monthly wellness allowance.
* Employee Assistance Programme – 24/7 helpline.
* Early finish Friday – log off from 3 pm if all work is done.
* 25 days paid vacation (plus option to buy 5 extra days) + national holidays.
* Solving a major social problem with a passionate team.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service – IT Services and IT Consulting
Location: London, England, United Kingdom – 1 month ago.
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