Overview
Join to apply for the VIP & Birthdays Team Leader role at Merlin Entertainments.
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a VIP & Birthdays Team Leader to join our AWESOME Commercial Team!
Location and terms
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, evenings and weekends according to the operational calendar
Contract Type: Permanent, hourly paid
Responsibilities
* Support the Commercial Sales Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort.
* Work on the future strategy of the department and how to maximise guest experience and revenue.
* Manage a team of VIP hosts to deliver the highest possible standard of guest excellence.
* Represent the company values to VIP guests via email, on the telephone, and in person on the day of their visit.
* Share exciting insights into life at LEGOLAND with our special guests.
Qualifications & Experience
* Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
* Highly driven and motivated to achieve results against KPI metrics
* You will be organised, proactive, approachable and hold yourself and your team to high standards of guest interaction
* Willingness to have a full enhanced DBS check undertaken
Benefits
* Pay of £13.00 per hour
* 40% discount off LEGO sets and products on the online LEGO Store
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all Merlin Attractions
* 25% discount in Merlin retail shops and restaurants
* Staff discount codes for Merlin Annual Passes
* Pro rata holiday allowance based on 28 days full time equivalent
* Private pension scheme
* Life assurance scheme
* Employee assistance programme
* Access to Perks at Work with 30,000+ national & local discounts
* Free staff parking
* Ongoing training & development
About The LEGOLAND Windsor Resort
We are looking for a VIP & Birthdays Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three LEGO themed Hotels and a host of rides, shows and attractions built around the LEGO brick. This role is based at the Windsor theme park, located in 150 acres of parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, we trade in fun, smiles, shrieks and memories. If you have any questions or require reasonable adjustments due to disability or medical condition, please contact us by email at jobs@legoland.co.uk and a team member will respond.
Pay Range
GBP £13.00/Hr
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* Entertainment Providers
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