Job Title: Home Ownership Officer
Salary: £38,254.63
Hours: Full time (35 hours)
Location: Remote - Home based in the South Central/Southeast/East of England to enable occasional attendance at Hastoe Offices and estates.
Benefits: 25 days leave, plus bank holidays and 1.5 days complimentary leave. Option to purchase additional annual leave, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
The Home Ownership Officer will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. The role ensures compliance with leases, legislation and internal policies, while supporting residents with advice and managing a range of property and legal matters.
The role will also support the Home Ownership Manager in delivering a high-quality service to homeowners, ensuring compliance with leases, legislative requirements, and Hastoe policies.
Duties will include:
* Acting as the main point of contact for leaseholders and shared owners, dealing with queries related to leases, service charges and home ownership policies.
* Managing statutory and voluntary lease extensions, collective enfranchisement applications as well as staircasing, liaising with legal teams and valuers as needed.
* Investigating and resolving breaches of lease conditions, working with internal and external partners to achieve timely resolution.
* Carrying out administration aspects relating to resales, disposals, consultations and Ground Rent.
* Working with our solicitors to prepare cases for legal action including injunctions, money judgments, and forfeiture where necessary, and representing the organization at court or tribunal hearings.
* Liaising with finance teams to answer any service charge queries and to assist with the service charge estimates and actuals.
* Delivering excellent customer service, ensuring all queries are handled effectively and professionally.
About you
You will need to have proven experience in housing management, particularly in dealing with leaseholders and shared ownership leases, including the legal frameworks surrounding them. The role requires you to have excellent written and verbal communication skills, with a commitment to delivering high standards.
You will also need:
* Be educated to A-Level standard.
* Problem‑solving skills and a proactive approach to resolving issues.
* The ability to work independently and as part of a team.
* To be flexible and adaptable to change, with a willingness to learn and develop in the role.
* Where this isn’t already held, to be willing to study for a professional qualification in housing, property management, or a related field (e.g., CIH membership).
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
* Flexible working opportunities.
* Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees)
* Discounts for local shops, restaurants and gym membership.
* Cycle to Work Scheme.
* Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
* Health Cash Plan (a type of health insurance).
* 3 x Life Assurance from day 1, for all pension holders.
* A supportive working environment with ongoing learning and development opportunities.
* Long Service awards.
This post is subject to background checks.
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