Restaurant Shift / Floor Manager
Location: WD25 9JS
Salary: Up to £13.00 per hour
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a Canadian brand with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
* Customer Service
* Lead by example, prioritizing customer satisfaction.
* Be customer-focused in all aspects of restaurant operations.
* Ensure accurate staff scheduling to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support and guidance.
* Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales patterns, popular products, and peak trade times, and adjust accordingly.
* Ensure products are correctly merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff through incentives for continuous improvement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders, checking quality upon receipt.
* Oversee maintenance schedules for equipment.
* Manage inventory levels effectively.
* Lead opening and closing procedures.
* Maintain cleanliness and operational standards, including food quality, hygiene, speed of service, and hospitality.
* Implement and follow health and safety procedures, reporting incidents promptly to the Regional Manager.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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