Housing Solutions Tenancy Relations Officer
Job Reference liverpoolcitycouncil/TP/45969/1783
Number of Positions: 2
Contract Type: Permanent Full Time
Working Hours: 35
Location: Cunard Building, Water Street, Liverpool
Closing Date: 27/05/2026
Job Category: Neighbourhood Services
Region / Division: Liverpool
Business Unit: Neighbourhoods & Housing
Job Introduction
Housing Solutions Tenancy Relations Officer
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We’ve got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
We’re looking for a Tenancy Relations Officer to join our Housing Solutions Assessment and Prevention Team and play a vital role in promoting safe, lawful, and sustainable tenancies.
The Role
* This is a varied and people focused role. You’ll provide expert advice, mediation, and early intervention to tenants and landlords—helping resolve issues, prevent illegal evictions and improve tenancy relationships.
You’ll also act as a subject matter expert, working in accordance with homeless and housing legislation, and use insights from casework to influence service improvements and share best practice across Housing Solutions.
You’ll report directly to the Housing Solutions Assessment and Prevention Team Leader and work closely with partners including housing enforcement, the police, legal advisors and voluntary sector organisations.
Our Offer to You
* At least 29 days holiday, plus bank holidays rising to 33 after 5 years’ service (pro rata if part time) – optional purchase of additional days.
* Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
* Part of the Local Government Pension Scheme – option to join the AVC Scheme.
* Progression – opportunities and training through a wide range of high quality learning.
* Health and Wellbeing – offer including Employee Assistance Programme.
* Cycle to Work and Travel Pass Schemes.
* Drive Time – a salary sacrifice car lease scheme.
* Family friendly policies with enhanced leave.
* Discounted Gym Memberships.
* Employee Volunteering Scheme.
Equal Opportunity Statement
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at atrecruitment@liverpool.gov.uk.
#J-18808-Ljbffr