Employment and Skills Manager
Salary: £45,800
Location: Head Office - (Flexible; can be based at any Regional Office to attend HQ on business needs)
Type: Permanent, Full Time
Role Overview
Reporting to the Head of Community Investment, the Employment and Skills Manager oversees and manages the Great Places’ Employment and Skills team. The role is pivotal in delivering our Social Impact Strategy, including COVID-19 recovery plans, by supporting those most impacted by the pandemic.
You will collaborate with the Head of Community Investment to plan and resource team activities, ensuring effective service delivery, fostering a high-performing culture, and developing a motivated team. Your focus will be on providing a comprehensive Employment and Skills service across regions, utilizing data to target resources, measure outcomes, and demonstrate impact.
Key Responsibilities
1. Team Management: Lead the Employment and Skills team to achieve performance objectives and deliver a high-quality customer experience, emphasizing access, self-service, and digital platforms.
2. Service Development: Develop the service offer in line with the Social Impact strategy, identifying partnerships, initiatives, and contract opportunities to support employment and skills delivery.
3. Accessibility and Targeting: Ensure services are accessible across all business areas, with clear baseline offerings and targeted support for specific neighborhoods or customer groups, including digital and remote support options.
4. Funding and Contracts: Support bid development for funding and contracted services, ensuring proper resourcing, performance standards, and reporting.
5. Communications: Lead the delivery of the Communications Strategy to promote services effectively, using data to inform targeted outreach.
6. Customer Service: Ensure effective triage of customer needs, providing signposting and channeling specialized queries appropriately.
7. Service Delivery Observation: Conduct observations to ensure services meet the Service Delivery Framework.
8. Data Use and Evaluation: Use data to monitor performance, identify trends, and inform decision-making, focusing on employment and skills data from ONS and other sources.
9. Project and Initiative Management: Ensure projects are data-driven, evaluated, and flexibly resourced to meet community needs, avoiding duplication and maximizing benefits.
Candidate Requirements
* Proven management skills with operational and project management experience desirable.
* Extensive experience managing employment and skills programs.
* Ability to motivate and influence a dispersed workforce.
* Experience in customer-focused environments with high service standards.
* Knowledge of policy and socio-economic issues affecting social housing customers.
* Experience managing contracts and understanding social value measurement.
* Strong relationship-building and stakeholder influencing skills.
* Commitment to safeguarding, with a basic DBS check required.
Personal Attributes
* Supportive leadership and development skills.
* Excellent stakeholder and colleague engagement skills.
* Coaching ability, problem-solving skills, and customer focus.
* Data-driven decision-making and change management experience.
* Commercial awareness, resilience, and partnership orientation.
Benefits
* Pension: DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA: Healthcare, auto-enrolled with savings options
* The Market Place: Discounts on high street, restaurants, supermarkets, gym memberships, and more
* Annual Leave: Starting at 26 days, increasing to 30 days + Bank Holidays
* Lottery: Monthly draws with prizes
* Savings Club: Monthly savings scheme
* Sharing Greatness: Incentive scheme earning £300 for achieving targets
* Transport Support: Season ticket loans at discounted rates
At Great Places, we prioritize colleague wellbeing to deliver excellent services. All benefits are available for use inside and outside of work.
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