Salary: £30,000 - 35,000 per year Requirements: Clear and confident communicator with a willingness to present and engage with groups. Ability to explain IT concepts in a simple, user-friendly way. Strong organisational skills with good attention to detail. Enthusiastic, proactive, and keen to learn. Comfortable working with both technical and non-technical colleagues. Interest in training, digital learning, or learning & development as a career path. Open to feedback and committed to continuous improvement. Good working knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams) is essential. Experience supporting colleagues with IT systems, processes, or software is desirable but not required. Experience using or supporting case management systems (Proclaim) is desirable but not required. Exposure to eLearning tools (e.g. Rise 360, Camtasia) is desirable but training will be provided. A qualification in training, education, or learning & development is desirable but not essential. Responsibilities: Support the delivery of IT systems training to new starters and existing staff. Assist with graduate and induction training programmes, particularly the IT systems elements. Deliver training sessions using existing materials, with increasing responsibility over time. Provide 1:1 or small group refresher training under guidance where additional support is required. Observe and co-facilitate training sessions to build confidence and delivery skills. Assist in the creation and updating of training materials, including guides, walkthroughs, videos, and quick reference documents. Support the development of engaging eLearning content using existing templates and tools. Review and update materials to reflect system changes, upgrades, or process updates. Ensure learning resources are clear, accurate, and user-focused. Work closely with the Digital Learning Manager and IT Trainer to understand training priorities and upcoming system changes. Liaise with IT and other teams to build understanding of firm systems and processes. Gather learner feedback following training sessions and support evaluation activity. Maintain accurate training records, attendance, and compliance within the Learning Management System (LMS). Participate in regular development conversations, training, and mentoring to build training capability and technical knowledge. Technologies: Excel Support Microsoft 365 Office 365 Hardware MS Teams More: We are Express Solicitors, an award-winning law firm established in 2000, specializing in personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and stand out as a top-ranked firm among over 10,000 law firms. With a strong 5-star rating on Trustpilot from more than 8,000 reviews, we are passionate about our mission to support injured individuals. We offer a salary range of £30,000 - £35,000 depending on experience, standard working hours of 8:30am to 5:30pm Monday-Thursday, and 8:30am to 5pm on Fridays. Our benefits include a hybrid working pattern, generous holiday allowance, health care provisions, and workplace wellness programs. last updated 5 week of 2026