Salary: £30,000 - 50,000 per year Requirements: Proven experience as a Salesforce Business / Solutions Analyst or Architect, with strong technical understanding and hands-on delivery across configuration, implementation, and live environments. Practical experience working with Microsoft Dynamics 365. Solid knowledge of integration platforms, ideally MuleSoft, and delivering scalable system integrations. Experience shaping technical solutions in collaboration with developers to deliver fit-for-purpose outcomes. Proven experience planning and supporting data migration, ensuring data quality and continuity. Confident communicator with experience working alongside third-party suppliers and influencing ways of working within technology teams. Responsibilities: Partner with the CRM Business Analyst to assess and validate technical solutions, designs, and proofs of concept. Own and oversee the end-to-end lifecycle of CRM-related projects. Work with CX leaders to capture technical workflows and translate them into effective CRM configuration. Review functional designs and collaborate with delivery partners to produce robust technical design documentation. Contribute to strategic decisions around CRM and wider software architecture. Provide technical input into infrastructure and end-to-end solution design. Take ownership of resolving IT issues within the CRM domain impacting live services or delivery. Collaborate with suppliers on automated unit and integration testing. Lead and facilitate technical consultation and design workshops. Monitor and improve CRM data quality in partnership with the CRM team. Work closely with internal IT teams and third-party suppliers to integrate systems into CRM. Partner with the Cyber Security Manager to identify and mitigate technical risks. Technologies: Architect CRM MuleSoft Salesforce Security Office 365 Support More: We are looking for a technically strong CRM Analyst to join our team at a critical point in a major CRM transformation. This role is centered around a multi-phase Salesforce programme, focusing on technical and integration aspects of CRM while working with developers and third-party partners. We offer a competitive salary, company car, and excellent benefits, and are committed to accessibility and respect for individuality in our hiring process. last updated 5 week of 2026