Guest Experience Coordinator Luxury Country Estate Hotel
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Location: Hertfordshire
Recruiter:Quest Employment
About the Opportunity
Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a Guest Experience Coordinator.
This is a dynamic and highly visible position, acting as the central communication hub of the hotel. The successful candidate will ensure every guest interaction reflects the highest luxury standards, delivering a warm, seamless and personalised experience from arrival to departure.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about creating exceptional guest journeys.
The Role
As Guest Experience Coordinator, you will:
* Act as the primary point of contact for all incoming calls and guest communications
* Coordinate guest requests across departments to ensure flawless execution
* Manage guest feedback and profiling to enhance personalisation
* Support the Front Office team to maintain seamless arrival and departure experiences
Every interaction you handle will shape guests perceptions of the hotel, making professionalism, warmth and attention to detail essential.
Key ResponsibilitiesGuest
* Answer and direct all incoming calls promptly and courteously, in line with brand standards
* Deliver clear, professional and friendly communication, personalising each guest interaction
* Accurately log and manage guest requests
* Provide detailed information regarding hotel services and local attractions
* Handle guest enquiries and complaints with confidence, empathy and efficiency
* Follow up on guest feedback to ensure full resolution and satisfaction
People
* Work collaboratively with colleagues across all departments to deliver outstanding service
* Foster a positive and cooperative working environment
* Support the Reception team when required, including:
o Updating registration cards and guest profiles
o Managing queues during busy periods
o Assisting with ad hoc operational requirements
Business
* Proactively manage special requests, coordinating with Housekeeping, Spa and other departments
* Ensure all guest requests and feedback are accurately updated on relevant systems
* Support Front Office operations, including:
o Assisting with check-ins and check-outs
o Supporting rooming procedures
o Maintaining operational flow during xsngvjr peak periods
About You
We are seeking a candidate who:
* Has previous experience within luxury hospitality or a customer-facing environment
* Possesses strong IT skills and experience using Front Office systems (PMS/Opera or equivalent)
* Demonstrates excellent verbal and written communication skills
* Remains calm and professional under pressure
* Is highly organised with exceptional attention to detail
* Is passionate about delivering personalised guest experiences
* Has previous experience in a guest-facing hospitality role
If you are an organised, professional and guest-focused individual looking to develop your career within a luxury hospitality setting, Quest Employment would love to hear from you.
Apply today to be considered for this exciting opportunity.