Property Administrator - Ilford, East London - £32,000 to £35,000 DOE
My client, a successful and established Property Management firm are currently seeking an experienced Property Administrator to join the existing property administration team and support on the maintenance coordination for a portfolio of residential properties consisting of guaranteed rent schemes and supported living.
The firm have a proven track record in providing a quality orientated service to their clients, helping landlords, tenants and local authorities. The individual will be first point of contact for the reporting of maintenance issues for properties, so excellent customer service skills are required.
The suitable candidate will answer phone calls, handling maintenance issues and basic troubleshooting, raising maintenance works and coordinating the maintenance operatives to ensure works are completed onetime and in line with company priority targets.
Duties & Responsibilities
1. Answering calls, handling maintenance queries and redirecting the call as required
2. Ensuring basic trouble shooting steps are carried out with callers to ascertain if it requires a home visit
3. Assessing and prioritising the maintenance issues reported to ensure it is correctly graded based on company priority levels
4. Ensuring relevant data is submitted into the CRM and is included on the job she...