Our Client, a trusted UK Logistics partner offering freight forwarding, customs clearance and supply chain solutions are looking for a Customs Clearance Operator to join their team, based at their offices in Colchester, Essex.
On Offer:
* Salary from £25K-£35K, dependent on skills and experience.
* Monday – Friday working pattern, with one day per week working from home.
* Bonus scheme after probationary period.
* The opportunity to join a dynamic team, and genuine progression opportunities.
Main Purpose of the Customs Operator:
Reporting to the Sea Freight Supervisor/ Customs Supervisor, you would oversee the activity of focusing on UK customs clearance processes. Along with increasing profit and job numbers focusing on the ocean freight services and UK customs clearances. You will need to work closely with the team to arrange and monitor both export and import shipments by sea services, you will liaise with suppliers and partners to deliver a high level of service to our clients, so their expectations are met and where possible exceeded.
Duties and Responsibilities of the Customs Operator:
* Maintain and develop relationships with clients.
* To meet deadlines/requirements as per client requests.
* Monitor supplier performance.
* Good file management and attention to detail.
* Prepare quotations in accordance with client’s request.
* Assisting colleagues during staff absences / holidays including imports/exports
* Encourage and implement “Best Practice” across the department.
* Develop and maintain a commercial and “can do” attitude with all within the department and company.
* To react promptly and proactively to client requests
* Always provide excellent customer service
* To ensure deadlines are kept by monitoring suppliers
* To develop a good working relationship with your client accounts.
* Maintain files in accordance with procedure
* To achieve operational standards
* Ensure all shipments are costed and invoiced in accordance with company policy
* Support senior management as and when required.
* Ensure invoice queries are solved promptly.
To Be Considered:
* Proven experience with customs clearance
* An understanding of transport and legislative controls
* Good mathematical skills
* To be able to adapt, embrace and implement new IT systems and IT innovations as required.
* Building Relationships with all stakeholders
* Contributing to Continuous Improvement in cooperation with the department supervisor
* Dealing with change
* Good interpersonal and problem-solving skills
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry