Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we cant create that special experience for our guest.
Your mission:
Should you decide to accept it
You dont need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role. Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Doorman will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Doorman who can help us get there.
We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
The Details:
What exactly you will be doing
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide out of this world customer service experience for our guests:
* Responsible for attending to the immediate needs of each guest upon arrival and follow-up throughout their stay.
* Assist guests with transporting and storing their luggage in accordance with their check-in/out preference, ensuring all items are accounted for, while maintaining a positive attitude.
* Deliver items to guestrooms as requested.
* Use excellent communication skills with guests and teammates, including verbal, written and body language, utilising the Virgin Tone of Voice while communicating with guests.
* Maintain a comprehensive knowledge of the following:
o Hotel features/services, hours of operation.
o All room types, numbers, layout, décor, & location.
o Functionality of all in-room amenities, items, & technology.
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled daily group movements
* Be creative and think outside the box to create positive, memorable experiences for our guests.
* Maintain knowledge of local attractions and activities to recommend for guest inquiries.
* Provide accurate directions to guests on inquiries about transportation.
* Be able to communicate in a timely manner via digital device.
* Take, record and relay messages accurately, completely and legibly.
* Ensure all guests' questions & requests are completed & followed up on while executing fabulous guest service.
* Maintain a clean, well-presented and welcoming environment for our guests, working closely with the Housekeeping department as required.
* Work well on a team or independently while being accountable for work performed.
* Complete all items on the shift checklist.
* Remain in your assigned post/area unless assisting a guest.
* Adhere to security procedures to ensure our guests safety.
* Be highly organised, anticipating needs and over-delivering wherever possible.
* Learn and retain complete knowledge of Front Office procedures and comply with all policies and procedures.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place
* Valid, clean UK driving licence
* Input and access data in various computer systems
* Understand guest inquiries and provide clear, concise responses
* Work with others like a rock star, while constantly advocating for your guests
* Communicate clearly in verbal and written English
* Work cohesively with other departments and co-workers as part of a team
* Focus attention on details
* Maintain the confidentiality of all guests and hotel information
* Maintain a neat, clean and well-groomed appearance per hotel standards
* Bend, squat and stretch in areas of limited space to perform cleaning, organisation and other duties
* Adhere to hotel policies, including but not limited to attendance, safety, behaviour
* Flexibility to work different shifts, including on the weekends, holidays and nights.
Background must-have:
* Current, legal and unrestricted ability to work in the United Kingdom
* High school or equivalent education required.
* Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
* Valid, clean UK driving licence
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
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