RMM & Automation Lead
BUILD SMARTER SYSTEMS. REDUCE NOISE. DRIVE REAL CHANGE.
The Role
We’re looking for an experienced RMM & Automation Lead to take ownership of how we monitor, manage, and improve customer environments. You’ll be central to evolving our approach, moving us away from reactive support and toward a more proactive, automation‑led model using NinjaOne. Alongside hands‑on technical work, you’ll guide a small team and influence how services are delivered across the business.
Where You’ll Make an Impact
* Automation & Operational Efficiency: introduce and refine automation that removes repetitive tasks, reduces ticket volumes, and improves consistency across environments.
* RMM Platform Ownership: take responsibility for platform configuration, maintenance, and development to deliver real value.
* Monitoring That Actually Works: reshape monitoring to be meaningful and actionable, cutting through alert fatigue and focusing on what matters.
* Stability, Performance & Uptime: improve reliability of customer environments, ensuring systems are healthy, performant, and well‑maintained.
* Security & Patch Standards: drive strong patching discipline and security practices across endpoints, improving compliance and reducing risk.
* Team Support & Technical Direction: act as a senior technical reference, supporting, mentoring, and guiding a small team working with alerts and automation.
* Continuous Improvement Mindset: identify patterns, analyse trends, and implement long‑term improvements beyond immediate fixes.
* Cross‑Team Collaboration: work closely with service desk and technical teams to streamline processes and improve workflow across the business.
Why this Role Stands Out
* Making systems quieter, smarter, and more reliable.
* Reducing dependency on manual intervention.
* Improving how an MSP operates at its core.
About You
* Prefer fixing root causes over repeatedly solving the same issue.
* Drawn to automation and efficiency.
* Confident working with scripting (especially PowerShell).
* Experience in MSP or multi‑client environments.
* Comfortable supporting or leading others.
* Care about how systems perform—not just whether they’re "working."
Your Technical Background
* RMM platforms (experience with NinjaOne is a strong advantage).
* Automation and scripting (PowerShell essential).
* Monitoring, alerting, and incident handling.
* Endpoint and patch management.
* Security and compliance fundamentals.
* Improving service performance and reducing repeat issues.
Additional Experience That Helps
* Exposure to PSA tools and service workflow integration.
* Familiarity with Cyber Essentials, ISO 27001, or similar frameworks.
* Understanding of backup and disaster recovery concepts.
What Success Looks Like
* Fewer tickets because problems are prevented, not just resolved.
* More reliable and stable customer environments.
* Strong patching and improved security posture.
* A well‑structured, efficient RMM capability that supports proactive service delivery.
What You’ll Get in Return
* Ownership over how automation and monitoring evolve.
* The ability to shape systems and processes.
* A balance of hands‑on engineering and leadership.
* Opportunities to grow into more senior or strategic roles.
* A team and business that values improvement and initiative.
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