Managing Agents Officer
Industry: Housing and Community Investment
Location: Bracknell (with travel as required)
Salary: £39,400 plus fantastic benefits
About the role
We’re looking for a Managing Agents Officer to join the Housing and Community Investment team in Bracknell for our client. This is a pivotal role in ensuring that the services delivered by third-party managing agents meet the highest standards of safety, compliance and value for money across the property portfolio.
You’ll oversee contractual relationships, scrutinise services and charges, and make sure customers benefit from safe, well-managed homes and communal areas. You’ll also provide property management support for parts of the legacy portfolio, including market rent and homeownership schemes.
What you’ll be doing...
Inspect housing schemes and monitor performance of managing agents against agreed service levels.
Review budgets, accounts and customer satisfaction to ensure value for money.
Maintain accurate records of all third-party management agreements.
Ensure compliance with building safety, fire risk and health & safety regulations, working closely with compliance colleagues where required.
Cleansing of the database and manages service information to bring it up to date and maintain.
Complete property and block inspections.
Raise communal repairs where defects are identified.
Challenge underperformance and escalate service standard issues when necessary.
Prepare and submit applications to the First-Tier Tribunal on behalf of the organisation and its customers.
Respond to internal and external enquiries about management arrangements – build and maintain relationships
Support reporting and data requirements linked to third-party management. What you’ll bring/What’s required...
Strong background in estate and housing management, including inspections and service delivery.
Ability to interpret service level agreements and budgets.
Understanding of the housing sector and the needs of social tenants and low-cost homeowners.
Knowledge of health & safety legislation and risk assessment in a property context.
Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively.
A full driving licence with business insurance (or the ability to travel efficiently to meet service requirements).
A commitment to upholding professional values and behaviours. What’s on offer
£39,400 salary
A fantastic benefits package, including generous leave, pension scheme, wellbeing support and more
Opportunities for professional development and career progression
The chance to make a meaningful impact in local communities Apply today and take the next step in your property management career