Job Description
Exciting Payroll opportunity in Manchester! - Payroll Onboarding Team Lead \n\nAre you passionate about Payroll would you like to…\n\nWork for an award-winning global SaaS business\nBe part of the most progressive and dynamic payroll bureau in the UK\nBe part of exponential growth, with amazing progression opportunities\nJoin an exciting and vibrant environment in the heart of Manchester\nShow your passion for payroll and customer excellence? \n\nYour new role as the Payroll Onboarding Team Leader will see you lead, manage, and own the onboarding processes and projects for our payroll customers.
You will take on the responsibility of ensuring our payroll customers have a smooth journey when going live with our client's new Payroll, alongside managing your team, and leading them to success.\n\nKey Duties/Tasks:\n\nTo oversee, manage and lead your team, conducting 1:1s and performance reviews when required.\nTo plan and execute seamless project plans for payroll implementations, always staying within budget and delivering the highest level of customer service.\nTo manage a portfolio of projects at the same time, organising your own and your teams time and calendars appropriately.\nTo educate and guide the customer on both service and system features, remaining clear and concise.\nEnsuring that the our client's Payroll SLA's and OLA's are always adhered to.\nSetting Key Performance Indicators for your service and your team, ensuring they are always met.\nTo always maintain customer confidentiality and ensure GDPR compliance throughout.\nTo own and maintain all Local Work Instructions with the most up to date process maps relevant to all Onboarding Tasks.\nTo maintain our client's Customer Relationship Management systems to accurately reflect all key contacts, products and services, as per the agreed contracts.\nArrange all client onboard sessions for their specific team in a timely fashion, in line with their HR onboard.\nEffectively manage absence within the team and pro-actively re-allocate calls in a timely manner with minimal impact to clients.\nManage productivity metrics for your team on a daily basis and report on the daily scorecard by 10AM each day.\nManage all staff monthly 121's giving direction and giving on the job training to staff as appropriate.\nArrange timely induction plans to successfully onboard new team members.\nReporting trends and team functionality\nMonthly file checks and Call auditing\nRisk Management\nEnsure go live targets by individual are met - 16-20 onboards to live per month. Re-balancing workload allocations as appropriate. \n\nWhat you bring to the team:\n\nStrong people management skills, proven through experience in similar roles.
You can evidence delivering a collaborative working environment with your Team, delivering accurate and timely delivery of all Onboarding transactional activity.\nPrevious customer onboarding experience within a Payroll or Finance related role (desirable).\nAn awareness of UK payroll legislation and tax regulations (desirable).\nPrevious experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable).\nStrong project management skills and the ability to drive transactional activity forward to meet key deadlines.\nRegular succinct and timely collation and reporting of Team dashboards, including key successes and areas for improvement.\nExcellent written and verbal communication skills.\nProven experience in building and maintaining positive and engaging client relationships.\nThe ability to work accurately in a fast-paced environment. \n\nBenefits\n\nProfit share scheme\nDay off on your birthday\nBright Exchange (retail and other discounts)\nAccess to Employee Assistance Programme\n25 days' holiday, plus bank holidays.\nPension Plan and Life Insurance\nCompany incentives, access to discount schemes.\nHolidays increase after 2- and 5-years' service.\nNew on-site gym\nOpportunity to expand your knowledge from an experienced, friendly team\nModern working environment in Manchester City Centre\nSalary depending on experience (up to £35,000) \nPension with Royal London\nBe part of a new business division with growth and development opportunities \n\nNormal working hours are 37.5 hours a week, 9:00AM - 5:30PM.\n\nIf this sound like your next best opportunity, apply directly or email or call on (phone number removed) and ask for Jaemiel De Guzman to discuss the role further. \n\nINDPAYN\n\n49700JDGR2