Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader. The successful applicant with have previous domestic cleaning experience and will be required to be hands on supporting the housekeeping/hosts as and when required. Duties and responsibilities To ensure all staff are adequately trained to provide the highest standards of housekeeping Support the Hotel Service Manager with objective setting for colleagues Effective management of sickness, absences and rotas Maintain adequate control of consumable stock and laundry Customer complaints are dealt with effectively and efficiently Support colleagues with Mandatory training Ensuring meals and beverages are delivered to patients’ rooms Responding to any ad-hoc requests from patients to ensure their comfortable stay Assisting the catering and housekeeping teams with day-to-day duties Making sure patients feel they are receiving a first class service at all times Who were looking for Someone who has previous team leader experience Previous domestic cleaning experience A customer service-focused approach Excellent communication and interpersonal skills Previous experience in hospitality is desirable but not essential Working Hours: 37.5 Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, its more than just treating patients; its about looking after people.