Who you are:
* A passion for food, with at least 2 years of experience in hospitality and events
* A strong communicator who builds effective relationships with clients, whether face-to-face, via video, phone, or email
* Proven ability to manage client requests end-to-end, delivering tailored solutions that meet their needs
* Organised and detail-oriented, with excellent time management skills and the ability to multitask in a fast-paced environment
* Proactive and self-motivated, with a positive attitude and the drive to deliver outstanding service experiences
* Enthusiastic about transitioning your hospitality experience into a structured environment, offering greater balance and stability
* Excited to work collaboratively with internal teams and external stakeholders to deliver exceptional results
* A go-getter who thrives on learning and is always looking for creative solutions to meet client needs
Desirable requirements:
* Experience in the B2B food industry is an advantage
* Previous experience with ticketing software: Freshdesk or Zendesk is beneficial
* Previous experience with CRM software (Hubspot)
What the job involves:
* Act as the first point of contact for new clients, helping them understand Feedr’s business model and identifying solutions for their long-term needs. Pass high-potential leads to sales to close contracted catering opportunities
* Generate timely, standout offers for client quote requests and manage these requests end-to-end for both new and existing clients
* Build close relationships with our clients, becoming their reliable and go-to catering provider
* Work closely with all internal teams to ensure an excellent all-round customer experience
* Manage food event calendars and assist with seasonal communications for existing and prospective clients
* Proactively help clients plan their upcoming events and create offers based on their scheduled events
* All opportunities should be tracked effectively, to demonstrate win rate, loss rate and to allow for the account management team to chase their clients’ outstanding events
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