Customer Services Coordinator
We're looking for an experienced and professional Customer Service Coordinator, to join us on a 6-month fixed term contract to help provide first class service to our network of charity partners. As a first point of contact, you will provide support to new and long-term customers advising on all elements of our service including product availability, order enquiries, delivery status, customer registration and how to join us. Integral to this role is the ability to identify and implement improvements to our customer service processes and systems.
Experience in working with integrated business systems will be a real advantage, while a structured approach and the ability to problem solve with confidence are essential. You will champion the needs of our charity partners and be able to integrate into an established team whilst maintaining a real appetite for change.
This role is 28 hours per week, to be worked over 5 days Monday to Friday
Key Responsibilities:
Providing excellence in customer experiences for our charity partners
Delivering excellent customer service and support across phone, email and live chat channels; responding to and recording enquiries, feedback and complaints and escalating issues as necessary.
Delivering time-critical operational tasks including processing orders and account registrations and renewals.
Continual revi...