As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
* 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
* Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
* Photographic ID, e.g., passport or UK Driving Licence.
What being a Team Leader is all about?
* Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
* Creating a culture of learning, support, and recognition—spotting opportunities for personal development, product knowledge, and self-awareness.
* Supporting our colleagues in an environment where everyone feels valued and welcome.
* Creating a sense of pride within the store to ensure we operate safely and legally.
What our Store Leadership Team would love to see:
* Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
* Experience leading from the front, helping your team on the shop floor.
* Flexibility to support other stores in the area when needed.
* Ability to build strong relationships and communicate clearly and effectively.
* Experience supporting employee training, development, and motivating teams to perform their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy. Besides your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners to help you save money and create memories—whether a meal, an adventurous day out, or tickets to the latest blockbuster.
Our Employee Assistance Programme is available to support your wellbeing—physical, mental, or financial—whatever the future holds.
About us:
WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is simple: to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an excellent customer experience with the latest tech. We’ve partnered with brands like M&S and Costa Coffee to broaden our offering across the UK. As we progress, our aim remains: to make every one of life’s journeys better!
WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves.
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