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Code Wizards are seeking a proactive, dynamic, and experienced Head of IT to lead a new division within our company. This role involves managing security and compliance, ensuring secure and efficient operations aligned with best practices. The ideal candidate will have extensive experience in the games industry and a proactive problem-solving approach.
DUTIES AND RESPONSIBILITIES
1. Lead the IT team in implementing security measures and managing IT operations.
2. Collaborate with internal teams and clients to deliver exceptional IT services.
3. Bootstrap the new IT division, engaging in hands-on tasks as needed.
4. Conduct vulnerability assessments and manage incident response and monitoring.
5. Set up and configure consoles and development kits (Sony, Microsoft, Nintendo) with multiple network connections.
6. Negotiate SLAs with clients and manage relationships with studios.
7. Collect and analyze user feedback to continuously improve IT services.
SKILLS AND EXPERIENCE
ESSENTIALS:
* A passion for and knowledge of games, from professional experience or personal interest.
* Background in a managed service provider environment.
* Strong problem-solving skills and active involvement in IT operations.
* Experience with managing and securing: Microsoft 365, Power Automate, Forms, InTune, SharePoint, and OneDrive.
* Experience leading teams and managing a service desk.
NICE TO HAVE:
* Proven experience in the games industry.
* Experience working with gaming publishers.
* Previous experience in an outsourced IT management environment.
* Knowledge of incident response protocols and monitoring tools.
* Experience gathering user feedback for service improvement.
* Strong negotiation skills for SLAs management.
* Knowledge and experience with CoPilot, especially for security.
* Familiarity with Azure and/or AWS.
* Experience with Perforce.
* Knowledge of GPU and consumer gaming hardware.
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