Overview
Service Advisor role at Arnold Clark - based at our Hamilton Road Volvo branch in Glasgow. We are looking for a customer-focused professional to deliver an excellent experience for service and vehicle repair customers.
What you’ll do
* Handle all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaise with the workshop and bodyshop to progress work through the system
* Manage computer-based jobs, purchasing and invoice processes to protect the financial interests of both the customer and the company
* Inform customers of any faults or repairs and provide clear, accurate solutions
* Support dissatisfied customers with empathy and resolution, ensuring issues are addressed
* Maintain customer records such as vehicle details and service histories accurately
* Maintain knowledge of aftersales products and services and upsell where appropriate
* Keep the customer database up to date and accurate
Essential Skills
* A passion for great customer service and the ability to resolve issues efficiently
* Demonstrable computer literacy and knowledge of IT systems
* Ability to multi-task and adapt in a busy environment
* Strong communication and influencing skills with clear explanations for customers
* Strong organisational skills to schedule work effectively
* Ability to prioritise workload and work within defined processes
* Good core administration skills and accurate data capture
* A full UK driving licence
Nice to Have (but Not Essential)
* Experience of upselling products or services
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
Benefits
* 33 days holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – access to a GP 24/7 and claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more…
About Arnold Clark
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration and multiple perspectives are celebrated. We care about our employees and communities, nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
To find out more about Life at Arnold Clark, visit our website.
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