Social Care Customer Service Officer Pay: £17.29 per hour Contract: Initial 3-month contract, starting ASAP Location: Hybrid (County Hall, Oxford) – 1–2 days per week onsite Working Pattern: Tuesday and Wednesday hybrid requirement About the Role We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency