At FSB, we champion small businesses across the UK, providing vital support, expert advice, and market-leading member benefits. Since 1974, we've been the trusted voice for 5.5 million small businesses and the self-employed. Now, we're looking for a motivated Membership Engagement Specialist to join our dynamic Contact Centre team. A Day in the Life Every day is different in this role, with a mix of conversations that keep things engaging. You'll be speaking with existing members, ensuring they continue to see the value of their membership and securing renewals. At the same time, youll be reaching out to potential new members, following up on previous interest and helping them understand how FSB can support their business. Alongside this, youll handle inbound sales calls, whether from new sales enquiries looking to join or from members who may be considering leaving, working to find the right solutions for them. Rather than focusing purely on call volumes, your success will come from maximising every opportunity and building genuine relationships. By listening to members and understanding their needs, youll be able to showcase the full range of benefits that FSB offers. Whether its expert advice, financial support, or networking opportunities, youll help small business owners see how FSB can be an essential part of their success. Throughout the day, youll work towards targets in membership growth, retention, and quality, with the support of a collaborative team that shares knowledge and celebrates success. Keeping up to date with industry news, FSB campaigns, and member benefits will ensure you always have the right information to provide relevant, valuable advice. What Were Looking For We need someone who thrives in a target-driven environment, enjoys engaging with people, and is motivated by success. Youll have experience in sales, retention, or customer engagement whether over the phone or face-to-faceand ideally, previous contact centre sales and retention experience. Strong communication skills, confidence using CRM systems, and an understanding of GDPR are also key. Most importantly, youll have a passion for helping small businesses succeed. Why Join FSB? We offer a supportive team culture, uncapped sales and retention commission, and a Monday-to-Friday schedule no evenings or weekends. Youll also enjoy: 26 days holiday plus bank holidays, with the option to buy more Annual Flex Pot to spend on extra benefits like pension top-ups, additional leave, or discounted gym membership Health cash plan, including dental, optical, physiotherapy, and counselling support Critical illness and income protection insurance Enhanced maternity and paternity pay Employee assistance programme and mental health first aiders Group Personal Pension (GPP) FSB is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. If you require reasonable adjustments, please contact our HR department.