In this role, youll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise. Every action you take preserves shipment integrity across all temperature ranges from controlled room temperature to deep frozen therapies just as QuickSTAT delivers globally every day. How you create impact Processing consignment orders via email, phone, and our online booking tools including routing, service classification, deadline management, and job creation. Managing green light approval for consignments destined for non EU locations, ensuring compliance with global regulatory requirements. Maintaining real time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges reflecting the real time milestone tracking and temperature monitoring capabilities used across QuickSTATs global network. Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support. Tracking and tracing shipments end to end, mirroring industry leading expectations for GPS tracking, airline feed visibility, and temperature sensor data. Calculating and arranging temperature controlled packaging and logger requirements, safeguarding the stability of sensitive medical and biopharma shipments. Ensuring full compliance with internal processes, GDP standards, and quality control protocols. Collaborating with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries. What we would like you to bring Experience in biopharma courier operations or related freight/logistics environments (import/export/warehouse/transport). Strong customer service focus, with the ability to build trusting client relationships. Solid understanding of global geography, time zones, and logistics milestones (COB/POD). Knowledge of temperature controlled packaging, GDP guidelines, and pharmaceutical import/export regulations. Strong problem solving, negotiation, teamwork, and pressure management abilities. Excellent communication, organisation, and decision making skills. Flexibility, initiative, and the ability to lead or motivate colleagues when required. What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation