Commercial Support Administrator, Brighouse
Company: Dawsongroup | emc
Location: Brighouse, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Dawsongroup | emc, part of Dawsongroup, is the UK's leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire. Due to continued growth, we are seeking an experienced Commercial Support Administrator to join our team in Brighouse. This role is vital within our fast-paced asset rental business, providing essential administrative support to the commercial and operations teams.
The successful candidate will be the first point of contact for customer queries related to recharges and warranty claims and will be responsible for:
* Accurately processing recharges for rented assets and promptly communicating with customers
* Ensuring all recharges are correctly calculated, reflecting usage, damages, and additional costs
* Collaborating with the finance team for timely and accurate invoicing
* Providing professional responses to customer inquiries, assisting, and resolving issues effectively
* Processing warranty claims with manufacturers, following established procedures
* Coordinating with manufacturers to ensure proper documentation and timely resolution of claims
* Addressing warranty claim queries
* Reviewing customer downtime claims to ensure compliance with policies and procedures
* Analyzing relevant documentation such as rental agreements and maintenance records to validate claims
* Generating reports as needed
* Providing general administrative support, including data entry, record keeping, filing, and reception duties
What we offer:
* Opportunities for personal development and internal promotion
* Paid community volunteering days
* Cycle to work scheme
* Refer a Friend scheme
* Access to health assessments and flu vaccinations to support a healthy lifestyle
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