Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive of challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
What You’ll Do
* Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands
* Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems
* Seek to resolve all issues efficiently on a first-time basis, being and active listener who can gather important information quickly in difficult circumstances
* Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family
* Build relationships with customers and going the extra mile – review orders, take payments, arrange shipping and offering advice on different products
* Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services
* Carry out administrative duties, including courier shipment preparation and processing.
What You'll Bring
* We are all about attitude at Net World Sports! You’ll need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships
* Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers
* Good communication skills – written and verbal, and a high attention to detail
* Adaptable – ability to thrive in a fast-paced, changeable environment
* Proficient in MS Word, MS Excel and Outlook
Shift Patterns
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.
OR
Monday - Sunday - 4 days on / 4 days off - 10/12 hour shifts (starting at 1:00PM or 11:00AM)
What You’ll Get
* Health & Wellbeing– Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support
* 29 Days Annual Leave (Including Bank Holidays)- Increases with Length of Service
* Flexible Working Hours
* Social Events– Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
* TableTennis, Pool Tables & Sports Equipment in the Office
* Additional Benefits Available- Help toBuy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
* Product Discount on Net World Sports & Affiliate Partner Products
* Subsidised On-Site Bistro- Serving Freshly Prepared Food Every Day for Breakfast & Lunch
* Employee Recognition- Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards
* Employee Support- Saving Schemes, Legal & Financial Advice, Parental Guidance
Our Values
* Go above and beyond: Get stuck in and show your passion!
* Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
* Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
* Keep it simple: Don’t over-complicate it!
* Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
* Growth: We’re a fast-growing business and we want our staff to grow with us.
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