Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they've had with us.
If you are hardworking, confident, thrive of challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you
What You'll Do
Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands
Seek to resolve all issues efficiently on a first-time basis, being and active listener who can gather important information quickly in difficult circumstances
Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family
Build relationships with customers and going the extra mile – review orders, take payments, arrange shipping and offering advice on different products
Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services
Carry out administrative duties, including courier shipment preparation and processing.
What You'll Bring
We are all about attitude at Net World Sports You'll need to be professional charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships
Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers
Good communication skills – written and verbal, and a high attention to detail
Adaptable – ability to thrive in a fast-paced, changeable environment
Proficient in MS Word, MS Excel and Outlook
Shift Patterns
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance OR Monday – Sunday – 10-hour shifts, working 4 out of 7 days (to be arranged in advance) with at least one day being a weekend OR Part-Time weekends
Contact
Gareth Davies (Recruitment Specialist) / / /