My client is a leading supplier of construction equipment, with a brand recognised across the world. From their site in Peterborough, they service and prepare OEM products across a wide area, either in the depot or at the customer’s site. We specialise in the sales and customer support of Construction, Industrial, Recycling and Waste machinery.
Main Purpose of the Role:
The primary focus of this role is to manage the back counter operation, supporting engineers, processing parts efficiently, and ensuring excellent internal service levels. The role also includes responsibility for online shop orders and providing support across other areas of the Parts Department, including the retail and service counters during peak periods.
Key Responsibilities:
* Provide professional support to engineers and customers via the back counter, telephone, and online shop
* Accurately identify, process, and supply parts to internal and external customers
* Manage and fulfil online shop orders efficiently and accurately
* Support service and retail counters during busy periods
* Answer incoming calls promptly and return messages efficiently
* Pick, prepare, and issue parts for service jobs, ensuring readiness for engineers
* Process VOR and service exchange parts in line with company procedures
* Book in deliveries, maintain accurate stock records, and manage bin locations
* Ensure all paperwork and system entries are completed accurately and on time
* Maintain high standards of housekeeping, health & safety, and security
* Operate a forklift safely and responsibly (training provided if required)
* Contribute positively to team performance and deliver excellent customer service
Essential:
* Strong verbal and written communication skills, including telephone communication
* Ability to work effectively both independently and as part of a team
* Excellent time management and organisational skills
* Proactive mindset with strong drive and determination
* Ability to analyse information and solve problems methodically
* Commercial awareness and understanding of business priorities
* Flexible and adaptable approach to work
* Self-motivated with the confidence to take initiative
Personal Attributes:
* Ability to perform under pressure and meet tight deadlines
* High attention to detail and quality-focused
* Honest, reliable, and dependable with good timekeeping
* Professional, positive, and cooperative attitude
* Strong customer-focused approach
* Full UK driving licence
* Full driving Fork Lift Truck driving licence - desirable