Job Title: Housing Assistant
Location: Whitwick Business Centre, LE67 4JP
Hours: 36.25 Hours Per Week, Mon-Fri
Contract: 6 Week Contract, with the possibility of an extension
Pay Rate: £15.75 Per Hour
Job Purpose
As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.
Key Responsibilities, Customer Service & Communication
Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.
Respond to telephone enquiries and provide clear, accurate information on tenancy issues.
Handle difficult and challenging customer interactions with professionalism and empathy.
Offer guidance and support to new tenants during the sign-up process.
Tenancy Support & Administration
Provide administrative support to the Housing Management team.
Manage day-to-day tasks such as raising repairs orders and processing invoices.
Maintain accurate records of tenant contact and casework.
Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.
Case ...