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Customer service advisor - home working

Glasgow (Glasgow City)
Search Consultancy
Customer service advisor
Posted: 4 July
Offer description

Job Details

£12.48 per hour, remote working, ongoing contract with the opportunity to be made permanent after 3 months, weekly pay. The role involves inbound calls: customer service, complaint handling, and supporting with technical queries.

Location: You must reside within 35 miles of Perth or Glasgow.


Start Date

26/05/25


Training and Equipment

You will receive full training for this remote role and all necessary equipment. You just need Wi-Fi and a quiet workspace (chair and desk setup).


Working Hours

37-40 hours per week, Monday to Sunday (off 2 weekends a month). Shifts are between 8am - 8pm, Monday to Friday (8-hour shifts), and 8am - 6pm on Saturday and Sunday. You must be fully flexible.


Pay Rates

Standard hours: £12.48/hour, overtime: £18.72/hour.


Responsibilities

1. Handle inbound customer service calls related to maintenance queries and emergencies.
2. Log customer notes in the system.
3. Process call-out payments over the phone when required.
4. Handle customer complaints as needed.
5. Take full ownership of calls, ensuring high-quality customer service.


Candidate Requirements

* Excellent IT skills to navigate multiple systems.
* Strong customer service and listening skills.
* Confidence to reassure customers and manage calls effectively.
* Essential: Wi-Fi and a dedicated workstation at home.

Equal Opportunities: Search is an equal opportunities employer and welcomes applications from all qualified candidates, regardless of race, sex, disability, religion/beliefs, sexual orientation, or age.

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