Sales Support Coordinator (Maternity Cover) Henstridge Hours: Full-time, Monday-Friday, 7:30am-4:30pm (40 hours per week) Contract: 12-13 month maternity cover, with potential to extend or become permanent Salary: £26,000-£28,000 per annum (depending on experience) Start Date: ASAP About My Client My client is a dynamic and ambitious manufacturing business. They are recognised as one of the most technically proficient firms in the industry, combining strong technical expertise with exceptional customer service. The Role This is a 100% office-based Sales Support Coordinator role, providing administrative and customer service support to both customers and out-of-office sales staff. You will be central to ensuring smooth order processing, accurate documentation, and timely responses to customer queries. This is a junior-level position, ideal for someone with strong customer service and administrative skills rather than sales experience. Key Responsibilities Process and amend customer orders using company systems Handle customer enquiries via phone, email, and web forms Manage MSDS (Material Safety Data Sheet) requests and checks Administer and maintain the customer portal Coordinate sample requests and arrange appropriate transport Support complaint case files and assist with SOP (Standard Operating Procedures) administration Produce and maintain price lists, dashboards, data uploads, and routine sales reports Requirements Strong computer skills, particularly Microsoft Office; solid Excel skills are essential Excellent customer service and communication skills (written and verbal) High level of accuracy and extreme attention to detail, especially when working with price lists and customer data Good numerical ability and confidence working with figures Strong organisational and time management skills, able to prioritise workload Positive attitude and a collaborative team player Able to work fully on-site in Henstridge, Monday-Friday, 7:30am-4:30pm Desirable Previous experience in a sales support, customer service, or administrative role Experience with customer portals and/or handling MSDS documentation Experience within a manufacturing or technical product environment Degree in any discipline (desirable but not essential) Benefits 24 days' holiday plus bank holidays Statutory workplace pension Bonus scheme if the role is made permanent Free onsite parking Ongoing training and personal development opportunities