Overview
We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington. Experience is desirable; however full training will be provided for the right candidate. You’ll be working within a supportive and friendly team in our modern, purpose-built premises.
MAINDUTIES AND RESPONSIBILITIES
* To make appointments for patients attending the surgery or on the telephone using the computerized clinical system.
* To suitably triage and signpost patients to other services where applicable including associated services and external services including community pharmacy.
* To ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately and in line with practice protocols and policies.
* To cancel and re-arrange appointments when necessary.
* To support and advise those enquiring about registration or those who need temporary registration.
* To respond to any queries and requests for assistance from patients and visitors.
* To advise patients of relevant charges for private services, take payment, record and issue receipts.
* To appropriately address requests for home visits in line with practice protocols.
* To take pathology samples, and respond to requests for x-rays, certificates, etc as needed.
* To retrieve and file records as required, ensuring they are kept in the correct order and filed correctly and safely.
* To make and receive calls to patients and other healthcare professionals as required and directed to do so in a courteous and appropriate manner.
* To divert calls or take messages for others.
* To handle enquiries for online access from existing and new patients and process accordingly.
* To ensure the building is opened and closed correctly in line with internal guidelines and security arrangements.
* Report any premises issues to the building information desk or on-site caretaker as required.
* Report any immediate IT, clinical system or other system issues to the relevant provider using the information provided.
* To participate in practice meetings and team meetings.
* To keep the reception and office working areas clear and tidy and suitable for other users at all times.
* To undertake other duties as may from time to time be asked and consistent with the post and where capacity permits.
OTHER INFORMATION
* Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy. This will include using personal security systems within the workplace according to practice guidelines, identifying risks involved in work activities and undertaking such activities in a way that manages those risks, making effective use of training to update knowledge and skills, using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards, and actively reporting health and safety hazards and infection hazards immediately when recognised. The practice requires staff to be fully vaccinated in line with current CQC requirements and it also strongly recommends all patient facing staff are fully vaccinated for Covid-19.
* Equality and diversity: To support the equality, diversity and rights of patients, carers and colleagues, including acting in a way that recognises the importance of people’s rights, respecting privacy and dignity, and behaving in a welcoming, non-judgmental manner.
* DBS: The post-holder will be required to complete a satisfactory DBS check concerning any former criminal convictions. Employment within the practice is not subject to the Rehabilitation of Offenders Act 1974, and you are required to declare all criminal convictions, even those which are spent.
* Notes on vaccination: The practice requires staff to be fully vaccinated in line with current guidelines; it strongly recommends all staff to be vaccinated for flu and Covid-19 to protect themselves, patients and other staff.
* Data and confidentiality: Work within the clinical computer system and other systems to improve data quality; treat all patient and staff information as strictly confidential in line with policy.
Qualifications
* GCSE Maths and English at grade C or above or subsequent equivalent
Other
* Flexibility of working hours and able to respond to the needs of the business sometimes at short notice to cover for absent colleagues
* Neat, tidy and presentable to the public
* Ability and willingness to undertake training
* Full vaccination or immunity in line with CQC requirements
* The practice strongly recommends all staff to be fully vaccinated for flu and Covid-19 to protect themselves, patients and other staff
Experience
* Experience of a frontline, customer-facing position or a role with suitable transferable skills
* Experience of working to set guidelines, protocols and procedures
* Good team working skills and experience
* Experience of working in the NHS/general practice
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