Crown Vets, Inverness, Inverness, Scotland
This is an exciting opportunity for individuals who are passionate about providing excellent customer service. If you are a kind and motivated team player with strong communication skills, we would love to hear from you!
Crown Vets is looking to expand our team of ten Client Services Assistants by hiring a friendly and approachable Veterinary Receptionist on a part-time basis.
Our ideal team member would be dedicated and compassionate, with excellent customer service skills and proficiency in IT.
Previous veterinary experience is desirable, and a love of animals is essential.
About the role
Your typical daily activities would include, but are not limited to:
* Providing exceptional customer service to clients via phone, email, and in person
* Building strong relationships with pets and their owners
* Assisting customers with inquiries, concerns, and requests professionally and promptly
* Managing the diary, including scheduling appointments with vets and nurses, and organizing surgeries
* Maintaining high standards of phone etiquette and professionalism at all times
About the rota
Shifts will include evenings and weekends. Our operating hours are from 8:00 am to 8:00 pm Monday through Thursday, 8:00 am to 6:00 pm on Friday, and 8:30 am to 4:30 pm on Saturdays.
Discover your passions at Crown Vets
Crown Vets is a group of small animal practices located in Inverness, a vibrant city with excellent shopping, cafes, live music venues, restaurants, and bars. The city features Eden Court Theatre, hosting musicals, plays, ballet, and various outdoor events during summer. The Highlands offer stunning scenery and outdoor activities such as walking, wild swimming, camping, and paddleboarding. Inverness is family-friendly, with festivals, parks, petting farms, a leisure center, waterslides, ice skating, and good schools. The area is well-connected by car, rail, and air.
Benefits
* 6.6 weeks of annual leave (FTE)
* Additional leave for your birthday
* Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle-to-work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback through Reward Gateway
* Discounted staff pet care
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