Customer Service Executive - National Key Accounts
Location: Daventry
Job Type: Permanent, Full-Time
Salary: £26,000 - £30,000 per annum
Working Hours: Monday-Thursday 08:00-17:00 | Friday 08:00-13:00
We are seeking a highly organised and commercially aware Customer Service Executive to support our National Key Accounts. This role will act as a dedicated point of contact for key customers, ensuring seamless service delivery while supporting account growth and long-term relationship development.
Key Responsibilities
Manage a portfolio of nationally based Key Account customers, delivering a consistently high standard of service
Provide accurate administration and coordination from order processing through to delivery
Work closely with the Key Account Sales Manager to support account development and maximise opportunities
Convert inbound enquiries into profitable sales opportunities
Prepare quotations and process orders within internal systems
Maintain structured pipelines and customer service performance metrics
Manage customer communications regarding delivery schedules, credit queries, complaints, and returns
Proactively re-engage lapsed customers and identify additional sales opportunities
Record and maintain accurate customer data within CRM/ERP systems
Collaborate with internal departments to ensure service levels and SLA expectations are met
Contribute to individual and team sales targetsCandidate Requirements
Proven experience delivering first-class customer service within a commercial environment
Strong telephone and written communication skills
Experience processing high-volume orders accurately and efficiently
Proficient in Microsoft Office, particularly Excel
Excellent organisational skills and attention to detail
Experience working with stock systems or within logistics coordination
CRM and ERP system experience (desirable)
Self-motivated with strong decision-making ability
A collaborative team player with a proactive approach to problem-solving
Ability to identify and develop additional sales opportunitiesR43
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies