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PURPOSE OF POSITION
To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice and focus on continuous improvement of our service.
PURPOSE OF POSITION
To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice and focus on continuous improvement of our service.
Essential Functions
* Ensure customer enquiries are resolved within service level agreements
* Managing a caseload of customer enquiries
* Managing a number of key accounts, undertaking regular calls and meeting via teams to build customer relationships
* Providing advice and finding solutions for customer applications.
* Perform contract reviews on all orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary.
* Clean and control orders, construct part numbers as required and pricing checks.
* Issue and follow up on quotations.
* Inform customers on actual status of their delivery dates.
* Administer all acknowledgements to the customer.
* Work with all internal departments to deliver for our customers, this includes sales, operations, technical and finance teams.
* Manage web orders of key customers.
* Log and assist with handling of customer complaints and liaise with QA on progress.
* Consistently present a professional image and deliver superior customer service.
* Provide English and second language support to customers, distributors, sister subsidiaries, external sales internal sales and other departments at Gems Setra.
* Work with the sales and support teams in Europe and elsewhere to extend the support for Gems Setra products worldwide. This will include answering the sales telephone line, entering and checking orders.
* Promote additional sales by providing excellent and timely support and advice to existing and potential new customers.
* Occasional customer site visits for on-site support or to assist the sales team when visiting customers. These could be in the UK, Europe or elsewhere
* May be assigned additional projects and responsibilities at the sole discretion of the Line Manager
* Fluent in spoken and written German.
Technical Skills/Knowledge
EDUCATION & EXPERIENCE REQUIRED
* Written and verbal fluency in the English language and German and further languages (French, but other European languages will be considered), is essential, including the ability to converse with customers on a technical level
* Aptitude for handling customer issues
* Demonstrable ability of effective handling customer’s enquiries by telephone
* Experience of interaction with Customers in a sales office or support environment
* Experience using Microsoft Windows operating system and Microsoft Office (or similar package)
* Experience of work with Salesforce
* Excellent verbal and written communication skills
* Experience with SAP would be an advantage
* Experience of working with a case management system
Transferable Soft Skills
* Proven experience of working in a fast-paced high volume customer focused environment
* Ability to build productive relationships with customers and colleagues
* Excellent numeracy skills
* Competence in effectively prioritization and problem-solving
* Ability to work cross-functionally.
* Customer obsessed.
* Courteous always to both internal and external customers
* Team player
* A focus on continuous improvement of themselves and the department
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
About Gems Setra
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Fortive Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Fortive, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Fortive Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Fortive, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Manufacturing
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