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Dakota Hotel based in Manchester City Centre are seeking a professional individual with an outgoing personality and strong front-of-house experience to join us as Assistant Reception Manager. The ideal candidate will be a people-focused team player with the confidence and leadership ability to support in overseeing daily operations and ensuring a warm, efficient, and memorable guest experience.
CONTRACT AND PAY RATE
This is a permanent full-time role, offering a contract of 42.5 hours per week. The position requires full flexibility to work any five days out of seven and including weekends.
Primary Role Responsibilities
* Support the leadership of the Reception team by assisting with rotas, holiday management, recruitment, and team performance, and by representing the department at weekly Operations Meetings when required.
* Drive continuous improvement by implementing procedures, developing team knowledge, and writing/updating departmental SOPs.
* Ensure consistently high guest service aligned with Dakota’s values, offering personalised touches such as restaurant bookings and local assistance.
* Carry out daily Reception duties including check-in/out, reservations, billing, and ad hoc requests, with full proficiency across front office operations.
* Collaborate closely with Housekeeping and the Bar & Grill to deliver a seamless, tailored guest experience and promote the full Dakota offering.
Benefits
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
* 40 per cent off stays at any Dakota
* 25 per cent off drinks and dining at any Dakota
* Access to our Employee Assistance Program which includes
* free private mental health support and counselling sessions
* video GP consultations and private prescription services
* access to daily rewards to be cashed out for shopping vouchers
* Access to discounted gift card platform
* Support from our inhouse Mental Health Champions
* Additional holiday day on the first anniversary of your employment.
* Family-friendly flexible working options
* Meals on duty and uniforming
* £200 bonus to recommend a friend to join our team
* £10 bonus every time you are mentioned on Trip Advisor
* Free bi-annual eye testing for users of display screen equipment
* Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
* Access to a suite of external, certified resources via our Learning Management System
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
* Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, Newcastle and Manchester Airport coming in 2026 and more in our pipeline
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle
Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.
We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.
Applicant Requirements
The successful applicant will have/be:
* A minimum of 2 years’ experience in a front-of-house role within a 4* or 5* hotel, in a supervisory or managerial capacity.
* Proven ability and enthusiasm for training, coaching, and developing team members.
* Previous experience in 4* or 5* hotels is strongly preferred.
* Excellent communication skills and a natural ability to engage with people.
* A hands-on, proactive approach with flexibility to work a variety of shifts, including frequent weekends and peak business periods.
* Flexible and reliable, willing to work varied shifts including evenings, weekends, and peak periods to support the team and ensure smooth operations.
* Strong problem-solving abilities, capable of handling guest concerns and operational challenges calmly and efficiently.
* Be able to be physically active in your role, standing for much of your shift and working at pace.
* An enthusiastic individual who will promote our culture of positivity.
* Be task oriented with a great pride for the work they do and attention to detail.
* Flexible with shift patterns and available around the needs of our business.
* Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up to date CV.
Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
For more information on our luxury hotel, please visit our:
* Website
* Dakota Hotels Instagram or Dakota Manchester Instagram
* Trip Advisor
* Facebook page
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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