The Role
NCinsurance, now proudly part of the Jensten Group, are looking for a motivated individual ready to progress their career in insurance as an Account Handler at our friendly Gateshead office.
You'll play a key role in supporting and growing a commercial book, by assisting and building strong relationships with our Account Executives, clients and trusted insurers.
Other key responsibilities include:
Presenting tailored insurance and risk management solutions to secure renewals and win new business
Supporting team performance through regular communication, raising concerns early and offering solutions
Identifying cross‑sell and up‑sell opportunities
Making effective use of leads and developing new approaches to increase quote volume
Achieving or exceeding agreed targets for quotes, sales and income across various marketing channels
Developing a clear understanding of each client's needs, risks and approach to insurance
Ensuring compliance with internal processes, excellent customer service standards and FCA regulations
About You
As an Account Handler at NCinsurance, you'll be someone with strong communication skills, attention to detail and a desire to grow within the insurance sector. We'll support you with excellent training, development opportunities and long‑term career progression—both within Northern Counties and across the wider Jensten Group.
We're looking for someone who has:
Experience of account management in insurance, preferably in commercial
Relevant qualifications such as Cert CII, or the ambition to work towards them
A confident telephone manner and the ability to build strong relationships
Drive, curiosity and a passion for learning
Strong organisational skills with the ability to multitask and maintain accurate system records
About Us:
With a proud history and deep roots in the communities we serve, NCinsurance has long been recognised for delivering trusted, personal and local insurance advice. Now part of the Jensten Group, we continue that legacy while benefitting from the scale, expertise and opportunities of one of the UK's largest independent broking groups.
Jensten launches in 2018 and is now one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.
And that is why you should join us
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