Job Description
We are looking for a commercially minded and collaborative Membership & Supporters’ House Manager to lead the delivery and day‑to‑day management of the Gallery’s membership proposition and exclusive Supporters’ House within the Loyalty, Sales and Ticketed Experiences (LSTE) department.
You will be responsible for the end‑to‑end operation, optimisation and performance of the Gallery’s membership portfolio, overseeing the full lifecycle from acquisition through to renewal. Working closely with stakeholders across the organisation, you will continually evaluate and develop the membership offer to ensure it delivers outstanding value, seamless experiences and meaningful engagement for some of the Gallery’s most loyal audiences.
Alongside this, you will manage the daily operation of Supporters’ House, the Gallery’s private hospitality space for House Members, patrons, donors and corporate partners. You will work in close partnership with catering, events, guest experience and venue teams to deliver a premium, welcoming and consistently high‑quality experience, while also driving engagement, revenue and secondary spend through food, beverage and event programming.
We are seeking someone with proven experience managing memberships, loyalty programmes, hospitality environments or customer‑focused commercial products. A confident and engaging communicator, you will enjoy working with data, systems and stakeholders to improve performance, reduce friction and optimise the customer journey. You will bring strong organisational skills, commercial acumen and a positive, hands‑on approach, alongside an appreciation for arts, culture and the Gallery’s wider mission.