Position: Airfreight Agent
Join our global network of passionate experts and use your talents to create innovative solutions and shape the future of our business. With the latest technology, take your career to the next level.
Responsibilities:
1. Develop relationships with internal and external customers to grow existing business.
2. Liaise with airlines and DHL offices for air freight planning and coordination.
3. Maintain mandatory milestones through the Company's Freight Forwarding system.
4. Create, manage, and maintain the movement of freight using Company systems.
5. Respond promptly and professionally to all customer inquiries.
6. Adhere to Customs Compliance procedures and documentation.
7. Use QuoteShop and follow up on opportunities until business is secured.
Person Specification:
* Minimum two years’ experience in the Freight Forwarding Industry.
* 5 GCSEs including Maths and English at Grade C or above, or equivalent (desirable).
* Experience with HMRC procedures.
* Strong written and spoken communication skills.
* Ability to follow processes and support continuous improvement.
* Interpersonal skills: influencing, communication, relationship management, cultural awareness, and teamwork.
* Knowledge of freight forwarding processes: exports, imports, and related procedures.
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