Overview
Join to apply for the Operations Manager, Colony Place role at Talbots.
About Talbots: Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that is timeless and timely, with quality craftsmanship and gracious service. We hire individuals who bring new ideas, understand smart risk taking, and contribute to an inclusive, thriving culture. We offer modern classic style for every body type, with a full range of sizes.
Note: This position description describes the general nature of work and is not inclusive of all duties and responsibilities and is subject to change.
What We Offer
* Growth: tools to grow beyond this position into the next.
* Incentive opportunities.
* Comprehensive benefits packages available to full-time and eligible part-time employees. To learn more, visit our We Care page.
* Generous merchandise discount: 50%, 60%, and 70% off Talbots and Haven Well Within.
* Other perks: referral incentives, discounts on travel, shopping, concerts, and more.
What We Value “WE CARE”
* We win as a team and applaud each other’s success.
* We encourage creativity, innovation, and smart risk-taking.
* We build relationships with customers and associates by knowing, serving, and delighting them.
* We act with integrity, transparency, candor, and respect.
* We respect and value diversity and are invested in cultivating an inclusive culture.
* We embrace community by bringing positive change to our workplaces and communities.
Who You Are
* Two or more years of specialty retail leadership with emphasis on store operations and/or visual merchandising.
* Professional with strong work ethic, integrity, and respect for others.
* Customer-centric with understanding of how exceptional service drives store sales.
* Educator, coach and mentor who inspires team members based on strengths.
* Organized and strategic, able to make independent decisions in a fast-paced environment.
* Clear communicator of business information and brand initiatives.
* Ambitious, enthusiastic, and friendly, able to work cooperatively in a diverse environment.
* Technological aptitude to navigate, coach and train POS/iPad/handheld systems.
* Comfortable climbing ladders, moving around, and standing for extended periods; able to lift at least 40 lbs.
* Flexible schedule including opening/closing shifts, weekends and holidays; open availability of 40 hours per week.
What You'll Do
* Create and foster a culture of hospitality with exceptional customer experiences and enduring relationships.
* Provide meaningful customer service that promotes the product and builds brand relationships.
* Achieve sales and service metrics in key areas (Clientelling/Outreach, Appointment Setting, Talbots Classic Awards).
* Partner with the Manager to lead the team in all areas of operations.
* Plan and lead floor sets, window displays, interior marketing, recalls, markdowns, etc.
* Educate, train, and reinforce brand standards and company policies.
* Balance operational and selling energy with proper planning, scheduling, and prioritization.
* Maintain knowledge of business, competitive landscape, fashion trends, and drivers to maximize sales and meet financial goals.
* Ensure compliance with company policies and all employment laws.
* Develop and maintain positive working relationships to support a productive environment.
Location: Store 01157 Plymouth, MA
Position Type: Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based on qualifications related to the position and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected category. The Company provides reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform essential duties or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will not revoke or alter a job offer based on accommodation requests.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail
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