Director, Head of Client Service EMEA
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Director, Head of Client Service EMEA to join our Treasury Services team. This role is in London.
In this role, you’ll make an impact in the following ways:
* Develop and execute the client service strategy for Treasury Services EMEA, ensuring alignment with the bank’s overall regional and global goals
* Lead the client service team across EMEA with key focus on client experience and driving strategic partnership with our clients to enable commercial growth
* Drive client service transformation agenda to meet strategic business needs through people, process and technology
* Ensure appropriate oversight and governance of our Risk & Control Framework
* Strategize with key stakeholders to deliver strategic client outcomes in a sustainable way with a data driven methodology and robust partnerships to enable scale
* Represent Global Client Service, leading incidents, driving client engagement, communication, and industry thought leadership
* Deliver target objectives across performance, productivity and client satisfaction score
* Cultivate a high performing team culture through mentorship and coaching team members to strengthen employee motivation and training journey requirements
To be successful in this role, we’re seeking the following:
* Bachelor's degree or the equivalent combination of education and experience is required.
* A number of years relevant product or financial experience in financial services.
* Strong foundation in transaction banking product knowledge/ecosystems (FX, Payments, Trade Finance, Cash Management, etc.) and end to end operational workflows
* Strong leadership and people management skills with the ability to motivate and inspire a team
* Excellent client focus and stakeholders’ management skills. Possess excellent interpersonal and communication skills with positive attitude, eagerness to learn and make an impact
At BNY, our culture speaks for itself. Here’s a few of our awards:
* America’s Most Innovative Companies, Fortune, 2024
* World’s Most Admired Companies, Fortune 2024
* Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
* Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
* “Most Just Companies”, Just Capital and CNBC, 2024
* Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
* Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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