Consumer Services Coordinator
Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more...)
Part-time | Monday - Friday PM - 13:00 - 17:00
Maternity cover FTC
We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.
Join our snack-loving team
Were looking for a Consumer Services Coordinator to join us at KP Snacks. If youre ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.
About the role
In this role, youll be the first point of contact for people who love our brands, providing clear, empathetic and timely support. Youll capture accurate details, manage complaints with care, and work closely with colleagues across our Sites and functions to investigate and resolve issues. If youre organised, confident communicating across different channels and passionate about great service, this could be a brilliant next step in your career.
Whats in it for you?
We believe in rewarding our colleagues and helping them thrive. Heres a flavour of what we offer:
Annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME our online platform for benefits, discounts, wellbeing tools and more
What will you be doing?
Capturing accurate consumer information
Recording clear and complete details for each contact in our CRM system
Responding with empathy across multiple channels
Handling contacts received by letter, email, phone and social media
Managing challenging situations
Listening and de-escalating difficult interactions with confidence, empathy and tact
Driving investigations and resolution
Working with our Sites, laboratories, Technical Services, Marketing and external partners to investigate complaints and product issues
Making fair, informed decisions
Determining appropriate reimbursement levels to ensure consumers feel heard and valued
Who are we?
Were KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, were a team of around 2,400 colleagues, based across seven sites and our Slough HQ. Were proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
Were committed to inclusion
Were building a workplace where everyone belongs. If you dont tick every box, wed still love to hear from you your unique perspective could be just what we need. And if theres anything we can do to make the process easier for you, just let us know.
Wed love to hear from you if you can bring:
Front-line consumer or customer experience
Comfort working in a high-volume, people-focused environment
Strong complaint handling experience
Ability to resolve complex or sensitive issues with professionalism
Confident investigation skills
Experience liaising with internal and external stakeholders to gather information
Excellent communication skills
Clear written and verbal communication across multiple channels
Quality and detail focus
A careful, thorough approach to written records and consumer responses
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