Job Description
We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team.
As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.
In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner.
Other key accountabilities will be;
1. Ensure trailer departures from Depot and customer sites leave at the designated time
2. Ensure all parcels are collection scanned
3. Ensure depot target for PPMHR is achieved
4. Ensure company target for security searches is achieved
5. Ensure all relevant systems and reports are analysed and updated in a timely manner.
Qualifications
What we’re looking for ;
You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
6. You will have strong communication skills with the ability to inspire, motivate and manage a team.
7. Decisive and effective decision-making, problem resolution and time management skills.
8. Demonstrate high levels of resilience, self-motivation and flexibility.
9. Excellent computer skills with the ability to use Google chrome applications
10. The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
11. You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required.
12. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
13. Holiday trading
14. Enhanced maternity and paternity package
15. Free life assurance of 4 x salary on joining the pension scheme
16. Free onsite car parking for all employees
17. Health Kiosks visiting every location
18. Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
19. Milestone Days off to celebrate with your family and friends
20. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses